Domestic Shipping Policy

At Zimo, we understand the importance of efficient shipping and delivery to our valued customers. Below, you'll find details regarding our shipping policies:

Same Day Shipping: Orders placed before 11:00 AM Eastern Standard Time (EST), Monday through Friday, are eligible for same-day shipping. We strive to process and ship all eligible orders on the same day they are placed, ensuring prompt delivery to our customers. Please note that orders placed after 11:00 AM EST may be processed and shipped the following business day.

Shipping Schedule: Our shipping department operates Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will be processed and shipped on the next available business day.

Order Tracking: Once your order has been processed and shipped, you will receive an email notification containing tracking information. You can use this information to track the status of your shipment and monitor its progress as it makes its way to your designated delivery address.

International Shipping Policy

Shipping Rates: International shipping rates are calculated based on the destination country, package weight, and selected shipping method. Shipping rates will be displayed at checkout before completing your purchase. Please note that additional customs duties, taxes, and fees may apply upon delivery, which are the responsibility of the recipient.

Shipping Times: International shipping times vary depending on the destination country and selected shipping method. Estimated delivery times will be provided at checkout based on the shipping carrier's estimates. Please note that delivery times may be affected by customs processing times in the destination country.

Customs Duties and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These additional charges are not included in the item price or shipping cost and are the responsibility of the recipient. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information before placing your order.

Returns and Exchanges: Due to the complexities of international shipping, we regret that we are unable to offer returns or exchanges on international orders at this time. All international sales are final. However, if you encounter any issues with your order, please contact our customer service team, and we will do our best to assist you.

Questions or Concerns: If you have any questions or concerns regarding your order or our shipping policies, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Zimo Nicotine Pouches is as seamless and enjoyable as possible.