Privacy Policy

Last Updated: September 2, 2026

Zimo Pouches (“Zimo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit ZimoPouches.com (the “Site”), purchase our products, create an account, communicate with us, apply for a wholesale account, participate in promotions, or otherwise interact with our services.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order and purchase information
• Customer service communications
• Product reviews or other content you submit
• Marketing preferences
• Information submitted through forms on our Site
• Information associated with returns, refunds, claims, or order-related requests

If you apply for or maintain a wholesale account, we may also collect business-related information such as:

• Business name
• Business address
• Business telephone number
• Business website
• Tax identification or resale information
• Information regarding your business or wholesale eligibility

Payment Information

When you make a purchase, payment information is processed by our payment processors and ecommerce service providers.

We generally do not directly store complete credit or debit card numbers. Payment providers may collect and process information necessary to authorize and complete your transaction, detect fraud, and comply with applicable financial and legal requirements.

Age and Identity Verification Information

Our products are intended for adults, and certain products may only be purchased by individuals who are at least 21 years of age.

We may use age or identity verification services to determine whether a customer satisfies applicable age requirements. Depending on the verification method used, information may include your name, date of birth, address, or other information necessary to verify your age or identity.

Where a third-party verification provider performs the verification, information provided to that provider may also be subject to the provider's privacy practices.

We may retain information indicating that an age or identity verification was successfully completed when necessary for legal, fraud-prevention, compliance, or recordkeeping purposes.

Information Collected Automatically

When you visit or interact with our Site, we and our service providers may automatically collect certain information about your device and activity, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Products viewed
• Search activity
• Shopping cart activity
• Approximate location derived from an IP address
• Date and time of visits
• Interactions with advertisements or marketing communications
• Cookie identifiers and similar device identifiers

We may collect this information through cookies, pixels, tags, scripts, software development kits, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Process payments and refunds
• Create and manage customer accounts
• Provide shipping and delivery services
• Verify age and purchase eligibility
• Communicate about orders, deliveries, returns, refunds, and customer service requests
• Provide package protection or assist with eligible order-related claims
• Administer subscriptions or recurring purchases when offered
• Detect and prevent fraud, abuse, unauthorized transactions, and other security threats
• Enforce purchase limits, geographic restrictions, and other legal or operational requirements
• Operate, maintain, troubleshoot, and improve our Site
• Personalize your shopping experience
• Understand how customers use our Site
• Measure the effectiveness of advertising and marketing
• Send marketing communications when permitted by law
• Manage promotions, discounts, loyalty initiatives, or similar programs
• Process wholesale applications and manage wholesale accounts
• Maintain business and transaction records
• Protect our rights, property, customers, and business
• Comply with applicable laws, regulations, court orders, and legal obligations
• Establish, exercise, or defend legal claims

We may also use information for other purposes that we disclose to you when the information is collected.

3. Shopify and Ecommerce Services

Our online store is hosted using Shopify and related ecommerce technologies.

Shopify and other service providers supporting our store may process personal information on our behalf in connection with functions such as website hosting, checkout, order processing, customer accounts, fraud prevention, analytics, and ecommerce operations.

Certain Shopify features may also process information in accordance with Shopify's own privacy practices.

4. How We Disclose Personal Information

We do not disclose personal information indiscriminately. We may disclose information when reasonably necessary to operate our business, provide our services, comply with the law, or for the other purposes described in this Privacy Policy.

Categories of recipients may include:

Ecommerce and Technology Providers

We may provide information to companies that host or support our website, ecommerce platform, customer accounts, databases, applications, and other technology infrastructure.

Payment Processors and Financial Institutions

Information necessary to process payments, refunds, chargebacks, and fraud reviews may be provided to payment processors, banks, card networks, and related financial service providers.

Shipping and Logistics Providers

We may provide your name, shipping address, telephone number, email address, order information, and other information reasonably necessary to carriers, fulfillment providers, and delivery partners.

Age and Identity Verification Providers

We may provide information to service providers that help us verify age, identity, or eligibility to purchase age-restricted products.

Customer Service and Business Operations Providers

We may use third-party providers to assist with customer service, communications, subscriptions, reviews, fraud prevention, package protection, claims management, analytics, website functionality, or other business operations.

Advertising and Marketing Providers

We may use advertising, email, SMS, analytics, and marketing technology providers to help us communicate with customers, understand the effectiveness of our marketing, personalize experiences, or advertise our products.

Depending on the technology involved and applicable law, certain advertising or analytics activities may constitute “sharing,” “targeted advertising,” or a “sale” of personal information under particular U.S. state privacy laws, even where we do not receive money in exchange for the information.

Where required by law, we provide mechanisms to opt out of these activities.

Professional Advisors

We may provide information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors when reasonably necessary.

Government Authorities and Legal Matters

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government or law-enforcement authorities
• Investigate suspected fraud or illegal activity
• Protect the safety, rights, or property of Zimo, our customers, or others
• Enforce our agreements or policies

Business Transactions

If Zimo or substantially all or part of its business or assets is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the Site and understand how it is used.

These technologies may be used for purposes including:

• Maintaining shopping carts and customer sessions
• Remembering preferences
• Account authentication
• Security and fraud prevention
• Website functionality
• Analytics and performance measurement
• Advertising measurement
• Personalization
• Marketing

Some cookies are necessary for the Site to function. Others may be used for analytics, advertising, or personalization.

Where required by applicable law, you may be provided with controls that allow you to manage certain non-essential cookies or data-sharing activities.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the Site.

6. Advertising and Analytics

We may work with analytics and advertising providers that use cookies, pixels, or similar technologies to understand activity on our Site and measure or improve advertising.

These technologies may allow us or our providers to understand whether an advertisement resulted in a Site visit or purchase, measure campaign performance, build audiences, or deliver advertising that may be more relevant to your interests.

Depending on where you live, you may have the right to opt out of certain targeted advertising, sharing, or sales of personal information.

7. Email and SMS Communications

If you sign up to receive promotional emails or text messages, we may use the contact information you provide to send marketing communications, promotions, product announcements, and other commercial messages.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

If SMS marketing is offered, you may opt out of promotional text messages by following the instructions provided in the message, such as replying STOP.

Opting out of promotional communications does not prevent us from sending non-promotional communications that are necessary to complete a transaction or service your account, such as order confirmations, shipping notices, security notices, or customer service communications.

Message and data rates may apply to SMS communications depending on your mobile carrier and plan.

8. Package Protection and Claims

When package protection or similar order-protection services are offered, we may process information related to your order, shipment, purchased products, protection selection, and any subsequent claim.

If you submit a claim, we may also collect information you provide regarding the shipment or products, including descriptions, photographs, supporting documentation, communications, replacement information, and other information necessary to evaluate or resolve the claim.

This information may be processed by Zimo or service providers supporting the protection or claims process.

9. Subscriptions and Recurring Orders

If you participate in a subscription or recurring-order program, we and our service providers may process information necessary to create, manage, modify, renew, pause, or cancel your subscription and process recurring orders.

This may include customer information, product selections, shipping information, subscription preferences, order history, and payment-related tokens or identifiers provided by payment processors.

10. Wholesale Customers

If you apply for a wholesale account, we may collect and use information necessary to evaluate your application, verify your business, determine eligibility, manage your account, communicate with you, process wholesale orders, and satisfy tax or regulatory requirements.

Wholesale records may be retained for legitimate business, tax, accounting, fraud-prevention, and legal purposes.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information
• Whether you maintain an account with us
• Our relationship with you
• Legal and regulatory requirements
• Tax and accounting obligations
• Fraud-prevention requirements
• Chargeback and payment-processing requirements
• Contractual obligations
• The need to establish, exercise, or defend legal claims

We may retain certain transaction and compliance records after an account is closed or a deletion request is received when retention is permitted or required by law.

12. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been compromised.

13. Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Limit certain uses or disclosures of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding a privacy request
• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights

These rights vary by jurisdiction and may be subject to exceptions.

We may need to verify your identity before processing certain requests. We may request information reasonably necessary to confirm that the request relates to you.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require verification of the agent's authority and, where appropriate, verification directly from you.

To submit a privacy request, contact us at:

Info@ZimoPouches.com

Please include enough information for us to understand and respond to your request.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable comprehensive state privacy laws.

Where such laws apply to Zimo and to your information, we will honor qualifying requests as required by law.

Certain state privacy laws define terms such as “sale” or “sharing” broadly enough to include some disclosures involving advertising or analytics technology even when no money is exchanged for personal information.

Where legally required, we will provide an appropriate method to opt out of covered sales, sharing, or targeted advertising.

We will not unlawfully discriminate against you because you exercised a privacy right.

15. Do Not Sell or Share My Personal Information

Zimo does not sell personal information for money in the traditional sense.

However, certain uses of advertising, analytics, cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or use for “targeted advertising” under some state privacy laws.

Where applicable, you may exercise an opt-out right through the privacy controls provided on our Site or by contacting us at Info@ZimoPouches.com.

We will process legally recognized browser-based opt-out preference signals where required by applicable law and where our systems are configured to recognize such signals.

16. Children's Privacy and Age-Restricted Products

Our Site and age-restricted products are intended for adults.

Zimo does not knowingly sell age-restricted products to anyone under 21 years of age.

We do not knowingly collect personal information from children for the purpose of allowing them to purchase age-restricted products.

If you believe that a minor has provided personal information to us inappropriately, please contact us at Info@ZimoPouches.com so that we can review the matter and take appropriate action.

17. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties that operate independently from Zimo. We encourage you to review the privacy policies of any third-party services you use.

18. International Visitors

Our Site is operated in the United States.

If you access our Site from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data-protection laws in those jurisdictions may differ from the laws in your country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

19. Legal Bases for Processing

Where laws such as the European Economic Area or United Kingdom data-protection laws apply, we may process personal information based on one or more legal grounds, including:

• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate business interests
• Your consent

Our legitimate interests may include operating and improving our business, preventing fraud, protecting our systems and customers, understanding how our services are used, and marketing our products where permitted by law.

Where we rely on consent, you may withdraw your consent as permitted by applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or other factors.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.

If required by law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Zimo Pouches
Email: Info@ZimoPouches.com
Website: ZimoPouches.com

For privacy requests, please include sufficient information for us to identify your account or interaction with Zimo and describe the request you would like us to process.